Welcome to Grandmanner. Grandmanner ("the Company") wants you to be 100% happy every time you purchase from us, so please take the time to read through this section. By placing an order through www.grandmanner.co.uk ("our website") you are agreeing to the terms and conditions set out below. These are subject to change at any time, so please read and check you are in agreement before you order. If you have any queries, please contact customer services before ordering on: [email protected] or telephone 01527 558071 and we will be pleased to help you.
By placing an order, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.
These terms do not affect your statutory rights.
Price and promotions
Prices are as set out on the website, are in Pounds Sterling and do not include delivery costs (shown in checkout). We reserve the right to alter prices or remove products from the website at any time, but changes in price will not affect orders which have been confirmed (see below). Prices that are reduced for sales and promotions are only valid for the specified period. If you have an offer code to redeem, you must enter it on the checkout page before placing your order. Once the order is placed, we cannot amend it.
We are under no obligation to provide items to you where an incorrect (lower) price was published on the website, even after we have sent you a confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing. In the case of products already on special offer and the sale of gift vouchers, these are exempt from further pricing reductions due to concurrent offers.
Using our online shop is simple! Simply add any items you wish to buy to the shopping basket, and then carry on browsing and shopping. When you are ready to purchase, simply click checkout and you will be taken to a secure site to enter your details and payment. Orders can be amended up to the point payment details are submitted.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the "transaction confirmation email"). The contract between us will only be formed when we send you the transaction confirmation email and will only relate to those products whose dispatch we have confirmed in that email. We will not be obliged to supply any other products which may have been part of your order until their dispatch has been confirmed in a separate transaction confirmation email.
We always work hard to process and despatch your order as quickly as possible, larger orders and painted models may take longer to complete than others so please be patient.
We use a variety of courier companies to deliver across the world including APC Overnight, DHL and UPS. We also use Royal Mail for some locations which can be selected as a preferred shipping method. When we send parcels with Royal Mail we cannot guarantee delivery times or the contents of the parcel will be as safe as with our couriers so we would prefer if you use our courier services if you can. All consignments need to be signed for upon delivery.
Orders will be sent to the delivery address specified, if you wish to change this after placing an order then please email us with advanced notice. We cannot be held responsible if this delivery address is incorrect. If an item is lost in transit, please contact our customer services team at [email protected] or telephone 01527 558071 quoting your order number and full delivery address. Once delivered to you, all risk of damage to the goods shall pass to you. Ownership of the goods will only pass to you when we receive full payment of all sums due, including delivery charges.
Delivery times and dates quoted on the website are subject to change at any time.
Paying for goods
Grandmanner accepts all major credit and debit cards. We do not store your credit/debit card details on our site. All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If your card is declined we are not liable for any delay or non-delivery.
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, we are approved by Security Metrics, a leading company in ensuring PCI compliance amongst retailers. Security Metrics is the preferred supplier of HSBC Bank.
You can check that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
Refunds and exchanges
We are entitled to refuse or cancel any order we receive and, in the unlikely event that we wish to do so, we will notify you by email and refund monies paid for goods that will not be supplied.
You may cancel your order at any time by notifying us by email to [email protected]. However, please note that refunds for orders cancelled by customers are only given in exceptional circumstances, and at the discretion of the company management.
We warrant to you that any item purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the items you purchased and any losses which are a foreseeable consequence of us breaking the agreement.
This does not include or limit in any way our liability for death or personal injury caused by our negligence, under section 2(3) of the Consumer Protection Act 1987, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue, loss of profits or contracts, or loss of anticipated savings.
Where you buy any goods from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.
The Company is the owner of the trademark Grandmanner. All rights, including copyright, are owned or licensed to the Company. The copy, print or download of any materials for commercial use is prohibited. Extracts can be forwarded to third parties for personal use and recommendations.
Transfer of rights and obligations
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of any contract with us, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (force majeure event), which includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations under the contract may be performed, but if the force majeure event continues for a period of 90 days either you or we may cancel the contract by giving written notice to the other party.
If we choose to ignore a breach by you of these terms and conditions on one occasion, we may still take issue with you if you breach the same or any other term or condition after that.
If a court decides that any of these terms and conditions is legally unacceptable or ineffective in whole or in part, that term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
A person who is not a party to the Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to the benefit of any of these terms and conditions, unless we agree otherwise in writing.
The laws of England shall govern any contract between you and us, and you agree to submit to the non-exclusive jurisdiction of the English courts.
Our registered office is at Unit B, Harolds Court, Saxon Business Park, Bromsgrove, Worcestershire, B60 4FL, UK.
Email [email protected]
Telephone number 01527 558071
Customer Services opening hours: 09:00 - 17:00 Mon-Fri